There's no way this isn't a pitch for some service. I'm going to guess AI customer support chatbot.
This objection doesn't make any sense. An ecommerce shop scared of growing because of an increase in customer support volume? That's like like being scared of making more money because you'll pay more taxes.
Not a pitch. It’s a real objection if you’ve operated e-commerce at scale. Support pain hits before the revenue upside slower responses, refunds, chargebacks, churn, and burned teams. Taxes scale after profit. Support breaks during growth.
It's less an objection and more of a red herring or brush off. Definitely not talking to the right guy because no CRO would object to more money.
Personally I'd ask questions like - "So every business I talk to wants to grow but that comes with the bottleneck of more support tickets and it sounds silly but they tell me they can't scale support, let me ask you a question, let's imagine a scenario where you get [X%] more traffic/customers/whatever, how do you imagine yourselves being able to handle the influx of problems that comes with new customers?"
Personally, I'm trying to frame around problem solving together. No truly serious company would want to avoid more customers.
What's more likely happening is that your value proposition is setting off flags and triggering the bullshit meter for who you're talking to, especially if this keeps happening.
Mostly agree. If this comes up repeatedly, it’s often a signal the value prop is off or you’re talking to the wrong stakeholder. That said, it’s not fake. Support pain hits ops and CX before revenue shows up. For serious teams it’s a constraint to solve, not a reason to avoid growth.
Removed for bot/AI spam
There's no way this isn't a pitch for some service. I'm going to guess AI customer support chatbot.
This objection doesn't make any sense. An ecommerce shop scared of growing because of an increase in customer support volume? That's like like being scared of making more money because you'll pay more taxes.
Not a pitch. It’s a real objection if you’ve operated e-commerce at scale. Support pain hits before the revenue upside slower responses, refunds, chargebacks, churn, and burned teams. Taxes scale after profit. Support breaks during growth.
Every business ever is interested in growing.
It's less an objection and more of a red herring or brush off. Definitely not talking to the right guy because no CRO would object to more money.
Personally I'd ask questions like - "So every business I talk to wants to grow but that comes with the bottleneck of more support tickets and it sounds silly but they tell me they can't scale support, let me ask you a question, let's imagine a scenario where you get [X%] more traffic/customers/whatever, how do you imagine yourselves being able to handle the influx of problems that comes with new customers?"
Personally, I'm trying to frame around problem solving together. No truly serious company would want to avoid more customers.
What's more likely happening is that your value proposition is setting off flags and triggering the bullshit meter for who you're talking to, especially if this keeps happening.
Mostly agree. If this comes up repeatedly, it’s often a signal the value prop is off or you’re talking to the wrong stakeholder. That said, it’s not fake. Support pain hits ops and CX before revenue shows up. For serious teams it’s a constraint to solve, not a reason to avoid growth.
I’d be asking more about their current post purchase experience, cart abandonment rate, LTV, and AOV
What are you pitching.