I have Cox and it’s actually pretty good in my area. Only drops every once in a while. I’ve had century link in the past and it was the worst experience I’ve had with an ISP.
However, does anyone else feel Cox should drop the data cap requirement. I’m not trying to download 8TB of data each month but I don’t like that I have to limit how much usage I utilize when download caps are antiquated.
I was talking to a friend on the east cost and they were shocked I even had a cap at all. For my phone plan it’s been unlimited for 5+ years now.
I think Cox should honestly drop this limit requirement. Especially since they fought hard to keep players like Google Fiber from even reaching the state at all.
I remember when I first moved here in 2012 it was rumored to be coming in 2013-14. Google Fiber is just now here in the valley all these years later. According to their site they offer unlimited data.
I just think it’s time Cox drop this if they want to remain competitive. I’m considering going go to Google Fiber but they are slightly more expensive. Which I’m sure offering a lower rate is there way of holding onto customers but I’m on the 2nd to most expensive plan to begin with.
Does anyone else have issues with the data cap? How do you get around it? How can customers go about advocating for no data cap?
Long winded story I know.
had cox, switched to google fiber first chance
never going back, everything superior in everyway
I need to watch some reviews on it. I just hate how Cox did everything in their power to keep Google out for so long then don’t try to improve their service.
cox don't care
they have other business that rakes in big money, which is their bread and butter
they are just milking their bad internet service till it dies or they sell it off, the internet thing is NOT their bread and butter
What google plan did you go with?
1 gig plan / 70 a month
I never needed any speed faster than 1 gig
google has a plan for seniors at 35/ month for 333 Mb ( 1/3 of 1 gig )
I had these for my parents, they no longer offer this plan but still keep everyone on the plan as they are grandfathered in ( still super awesome plan )
I actually have 1G now with Cox and was eyeing that same plan with Google.
If you can GET Google why in the hell would you still be on Cox? I am paying $100 MORE per month than $70 that for unlimited 1 Gig.
You need to check the Cox app for deals. I'm not trying to give them any good press but I have the gigablast plus unlimited for $60/m right now.
I don’t see any deals on my app…
That sucks. I wonder if its your location. I had a friend who was being charged $150 for gigablast and $50 for unlimited which was higher than the normal for my house of $120 for gigablast. Of course Google fiber is being pushed out to all of Mesa so Cox is probably throwing promotions around to keep people.
We used to pay $120 for Gigabit Cox plus another $50 for unlimited data. When they started trenching to run fiber in our neighborhood Cox offered 2 Gig with unlimited data included for $110, which is what we have now as the fiber hasn't been turned up yet. Once it does, we will likely move to fiber.
You could have left Cox, but didn't? Wow...
They already sold it off haha
You have fiber available and are not going with it?
I had both Century link and cox waiting for fiber to be installed in my hood and as soon as it was I switched. Best decision ever
I sent a kid to college and my data usage went down dramatically. College is more expensive than unlimited, however.
Should have just downloaded a college portion by portion so that you didn't exceed your cap.
Pay more for the unlimited, normally they can give you a discount if you call in
this is what i did. paying for it sucks, but it solved being throttled every month.
i also say little prayers every morning that fiber will be dropped into my neighborhood at some point this decade.
Wyyrd is wrapping up fiber install in my neighborhood. Should be able to switch in early 2026!
that what i’m hoping. i switched over at work just 3 miles away, so it’s getting closer…but still in Cox purgatory. 🙏🏼
Wyyrd is amazing! They ran fiber to my neighborhood during the summer, I got hooked up in July. 1gb down/up. No data caps, and cheap. I have 0 complaints. I hate cox so much I will try to talk people in to switching even if they didn’t have problem with cox(fuck those guys). Cox in my neighborhood was always crappy, speed not what it should be and constantly went out + data cap🤮
How can we tell if we have fiber installed? And does fiber provide unlimited data?
i’ve signed up with about 4 different carriers to be notified when it drops. check Google’s link and it’ll tell you. that’s the carrier i am hoping for, but when the lines are available, you’ll have a couple to choose from…
Google Fiber Near Me?
Use the FCC broadband map. Look up your address and it will show all companies you can connect too. Also expand the map and check out neighbors. I'm the fucking last area in Chandler to get google fiber in my area. Fuck Cox
https://broadbandmap.fcc.gov
You shouldn’t have to pay anything for it. Call them, get to retention be frustrated but civil and say you’re going to switch to 5g Verizon or t mobile. Sure it’s not as good, but they don’t know your priorities. They’d rather have your $70-$120 / month by throwing in data cap for free otherwise they get $0. They may call your bluff, but just try. That’s what I did.
The thing is I know that will be the go to answer some people will say here. I just think data limits is really antiquated in 2025 going on 26. Reminds me of the days we had to buy minutes for our cell phones.
Also when other providers offer unlimited for their base plans then…
I had cox for awhile because century link wasn’t available, it genuinely annoyed me how expensive it was compared to century link. Swapped to quantum and haven’t looked back, no real issues other than when some idiot hit the box in the neighborhood.
I had century in year in an apartment. While yes it was cheaper it was single handedly the worst ISP I’ve ever had and I’ve had Comcast back in Indiana.
Which is saying something if you’ve never had the displeasure of having them.
CL gave us a router and we had to be given 4 for malfunctioning within a calendar year.
CL sucked for me in an apartment. I told myself I'd never go back.
Cox has fucked me more ways than one, though, and when I moved into my new house I had Cox. It was down for 3 days after I moved in. Next month it was down for a week. A few months later back to not having internet for 1 day out of 7. Started looking at options and realized CL had their GB internet when cox had no option for it.
I'm saving $50/mo for a better connection and have had 0 issues with CL this time around. I think their fiber department is like different sub org in their company or something, they have their shit together and don't refuse to service if I don't have a CenturyLink router/modem (unlike cox.)
its utter bullshit but the sad world we live in is being dominated by mega corps and the people get shit on more every year.
business cox is even worse, its straight laughable. ive seen the invoices both my companies pay and its several hundred per month for the crappiest internet ever lol. like 80mbs download speeds. i think last company was paying like $700 per month for that crap.
Call in, schedule disconnect for 30 days out. Get access to retention offers via phone. If no good deals are offered, then wait for emails from retention to stay. There is even a special cox phone number you can Google where you may be able to get even better deals for staying. If still no good deals, call in and cancel the disconnect. You literally can't lose and don't lose access to internet as long as you wrap it up within 30 days.
How much of a discount?
Also forgot to mention that I never go over but have almost a few times but limited my use once j get the notifications saying the data use is high.
Unlimited costs as much as my internet itself.
Cox is the worst. My neighborhood was trenched for fiber earlier this year. The day before I received the flyer to start fiber internet service I got an email from Cox that they wanted to give me 1 year of unlimited data for free. Overnight their network was now able to handle unlimited data without needing additional fees. Competition is the only real way to negotiate with them.
When I did have Cox, I connected my Apple TV to their guest Cox network. Was able to stream without any hit to my data cap.
I pay $70 a month all in with no cap just go to the store and ask
I tried everything. They won't budge. You may be in an area where the actually have to compete
I’m in Gilbert try going when it’s not busy and be nice worked for me
yep i’m in the west valley with the same deal. 1gb Fiber with no cap
I am well over 100 in Gilbert. I just had to get unlimited since my son moved back in. 70 you say?
Yes $70 all in
I'm in Chandler with the same deal.
Cox is the ONLY provider available to me, so it's not a competition thing. You just need to ask and push up the chain of command if you get denied.
Worst case scenario you just end up where you're at now.
They won't offer that deal in west phoenix area. Theres no fiber infrastructure setup here
There's no other options at all where I'm at either.
No fiber.
No 5G.
Nothing.
There's Century Link but their max speed is like 150Mbps.
Verizon is trying to do 5G in Chandler but the city is slow rolling it. Call city council members and tell them to support rapid connect.
I am actually super content with my service.
Gb speed for $70/month with no data cap.
Was just clarifying that the price isn't due to having options.
I know, but Chandler needs more 5g. It will help the entire network and provide low income areas that don't have as good a connection as you more options. I may have been trying to reply to someone else but either way just trying to get the word out.
Chandler needs more options for sure.
The 5G service sucks in general though. Hopefully they can fix that first and implement the coverage.
I had 1gig, plus paid for uncapped. It was 170 a month and I own my own modem.
I had enough and wanted to try Verizon using their 5g tower. I called cox to say I wanted to stop service if they couldn’t get their rates to a better price. They not only didn’t budge. They said that I will have to pay a reconnection fee and said I will be back.
Verizon was “fine” but wasn’t that great. I found an interest form form for Wyyerd and forwarded it to the neighborhood Facebook and Nextdoor pages and they installed it in my neighborhood few months later.
95 a month. Never had an issue. 1gig upload and download. Totally worth it.
I lived in an apartment prewired and had no choice except Cox. They still offered a no data cap plan.
What are your speeds?
1gb
Seriously stores can offer it? What did you (do you recommend to) mention? This is an awesome deal.
Yeah stores are best way to get a deal imo. Never had issues with Cox since getting this plan and can put on vacation suspend for $9.95 a month
Thanks for the tip. I will try next week sometime. Thank you
Is that price for two years or "forever" (barring general increases for taxes or fees)
It’s 5yrs and when vacation susoend it extends that
Well I’m actually moving in a few months and just plan to switch. I’m so tired of Cox
Don’t pay for unlimited. Threaten to leave for t mobile or Verizon 5g. Are their services / speed as reliable as cox? Nope, but all you care about is that they offer unlimited data. Thats what I did and I don’t have a data cap for 2 years. You have the leverage here, even though they know you prefer their service, just use what leverage you have. 5g T-Mobile or Verizon is “good enough” and that’s all they need to know. Plus it’s like $40 or something like that so try to get yourself a discount while you’re at it. “I’m tired of the price and data caps. The caps make me nervous to get a big overage bill… I’m going to switch.” “Oh you can offer that to me at no cost? Ok, I’ll stay”.
Just keep calling until you get someone who can help. Billing can’t typically offer this, only retention.
I’ll give this a try its worth a shot
You honestly have nothing to lose. Just your time with them. Just be cordial, polite, ask about their day etc. but remember to frustrated in a civil way and mention how times are tight etc (which is true - everything costs more now)
I'm using verizon home internet, 300mbs, $80 a month w/no data cap. Verizon incentivized me with a free Nintendo switch and a Speaker if I used them for 6 months, which they came through on.
Look them up or Tmobile internet, they're not as bad as others say they are. I work from home.
I don't have any issues with service in the west phoenix area.
Fuck cox for charging $130 a month for the same service. ($80/mo 300mbs + $50 data cap)
The straw that broke the camels back was when Cox updated my internet for "free" once, bumping me from 300mbs to 500mbs. I didn't ask nor needed it. They automatically upcharged me to the 500mbs pricing a year later, with no warning whatsoever.
Was so happy the day my house converted into Quantum's service zone 2 years ago... priced for life at $45 now
I got rid of the data cap by leaving.
Data caps are antiquated, just like Cox. Ditch Cox, even if you have to pay more for something else.
That’s what I’m leaning towards
What else if you’re only other option is century link??
I don’t know. I’ve had century link for over 10 years and wouldn’t give it up.
No rate increase, no data caps; it’s the most reliable internet service I’ve ever had. That’s with four people in the house and I work from home.
Tmobile and Verizon home internet are local competitors. Contact them and ask
They’re not available in my area
You don't, just leave them for another provider. The data cap thing is such BS
Who? Depends very much on where you live whether there is any other decent provider at all.
Most people would say just to dump Cox, which isn't really an option. My a lot of homes are wired for nothing BUT Cox, including myself, so we're out of luck.
I'm lucky enough to have most of the shit I stream stored locally on a homelab that also doubles as a media server for things like movies, anime, cartoons, etc.
FYI, data cap is most likely going to go away in 2026 after the merger
Funny thing happened when they started installing fiber in my area. Suddenly my bill got cut in half and the data cap vanished.
What I did was cancel cox and went with Wyyerd with no data caps.
Same here. Told the retention guy on the phone that I was getting fiber and had no reason to stay. He didn’t even try lol.
Lol the retention guy gave me a huge discount and literally said "just take the deal" whattt, bye
I was locked in for Gigabit with unlimited data for $65 a month with Cox for 5 years (no contract). I switched to Google Fiber as soon as they were done installing it and have been on it about two weeks now with zero issues.
You don't even have to call Cox to get the "discounts" now. If you play around with their website you can get one price on one page and a cheaper one on the next. Its super shady, and I fucking hate it but its not terribly hard to get a pretty decent price for Cox. The fact that I'm in Mesa and we were getting GFiber may make Cox more inclined to give better deals though, so YMMV.
I just came back to say thank you for leaving this comment! I’ve been fighting with them for 2 months after my bill increased by $30 and I keep hitting my data limit and getting gouged even more. All they would offer me was more speed (2g) but still capped, and for $20 more a month. All I want is my same speed (1g) and unlimited data. No amount of reasoning was working with them. I had pretty much given up, then I read your comment and it made me check the website again and what do ya know!? I found an offer for 1g w/ unlimited data for $70/mo. EXACTLY what I’ve been fighting with them to get, only cheaper!
So thank you again. You never know when a simple little comment actually makes a huge difference for somebody, and yours did for me!
Switched to business since fiber isn’t available in Sunnyslope. It’s a little more but I have more speed and way better customer service.
If anything besides Cox was available I'd hop on it. There's no negotiating with them on price in my neighborhood since the only other option is CenturyLink. No amount of bluster would get them to budge on my price. $150/month 1Gig down no cap.
My condo complex is dealing with it by installing Quantum Fiber. Cox is so bad that it literally got our HoA to agree on something for once.
I pay for unlimited.
Pay way too fucking much that’s how. When I moved here I paid $60 and had good internet. Then Cox added the data cap. Immediately there after I seemed to “somehow” use more and more data. Nothing changed in my personal usage but strangely it happened after they added the cap. Now I pay $180 for cap free internet and I feel violated.
I left them and I’m on my 3rd or 4th year of Verizon 5g unlimited for 60 a month. I feel dirty shilling for Verizon but i am very internet intensive in both work and home and they take care of me constantly. And it is unlimited.
Get rid of those scammers. Get Wyyerd Fiber!
Pay more for unlimited. It sucks, but it is what it is. I doubt my neighborhood will ever see fiber.
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First time I had my own service, they didn’t mention Unlimited on the phone. Hit my cap within a couple days & I’m like “Wtf?”. Bad thing about Century Link, not available everywhere. I had TMobile Home Internet for awhile too, but eventually had to cancel, and it wasn’t available in a lot of areas either - you’d have to keep your address as is for it to continue working after you move.
Anyways, anything under 100mbps shouldn’t be a thing anymore, and shouldn’t have caps unless we’re paying for 500+.
Just dumped cox for t-mobile $40/month. Definitely worth a try if they are in your area. Then cox will start calling you!
Block ads on whatever devices and services you can. Even for watching on my TV, I watch using a connected PC streaming through the browser instead of the apps. Listen to music, audiobook or podcast for background entertainment instead of letting videos play that you don't actually watch. Don't download video games until you're ready to play them. Use your unlimited mobile data instead of wifi on your phone if you don't need the high speed/bandwidth for whatever you are doing
I live in a two person household and stay comfortably within the cap but I agree it is way too low for today's usage and technology. The cap was instituted about 10 years ago at 1 TB and has only grown to 1.25 TB since then.
I switched to Verizon 5G as soon as it was available in my area (24St & Thomas). The speeds were a little spotty for a couple of months, but it's gotten a lot better.
I remember when there used to be no limit with cox, but then they realized they can milk their customers more. I got fiber in my area and now I’m getting unlimited faster speed for half the cost. FUCK COX
I think I’ve only gone over the data cap once. But it is ridiculous and needs to be done away with.
I’m in north Phoenix and Cox is all we have offered. I don’t think we will ever see Google Fiber or FTTH from Cox anytime soon.
I had great luck with CenturyLink and T-Mobile 5G internet. Never had Cox, but I did have Comcast Cable Internet and Comcast is trash.
Total BS. Apple wallpapers downloaded 1TB on my data cap. 700gb in two days. Cox was useless helping, when I bought more data cap they made it almost impossible to remove the next 3 months 4 different chats and it was still showing up on the bill.
Switched to a better provider. (I'm in the WV though)
Cox is extremely regional and opportunistic with their pricing. I live in Mesa, I was paying $159/m for 2Gbps with unlimited data. It broke down to $109/m for the service plus $50/m for unlimited data. The week that Google fiber announced they were going into my neighborhood, cox started offering promos for 2Gbps with unlimited data for $79. Competition is a wonderful thing.
I don’t because I have Quantum and soon will also have Google Fiber. Cox is the APS of telecom providers.
I got an email stating I was about to go over my cap. Fiber just finished being installed in my neighborhood....got Google Fiber today and Im never going back to Cox.
I pay them to remove it. 💥
I just have good speeds with CL and don’t deal with it 🤪 did you formerly try the CL connection at your current place, or somewhere else?
I signed up for cox mobile with Internet bundle which included unlimited for less than the basic service per month... I don't even want the mobile service part
I called to cancel, they offered double the speed (1gig) and unlimited for $15 less than what I was paying.
Get a business account with unlimited data. We don't actually have a business. We pay $84 a month.
We have tmobile as the failover/backup connection. Normally cox runs as the primary but when we are close to the cap I just switch to tmobile as primary until the billing cycle ends. No one in our house even notices the difference.
Can you share more about how you do this?
Sure. Like I mentioned I have cox and tmobile internet and both of these connections are plugged into my Ubiquiti UDM-Pro. There might be other gateways out there but ubiquiti makes very good products. Here are some videos regarding the process on Ubiquiti UCG-Max and UDM-Pro.
UCG-Max https://youtu.be/Xw8tE3fU3t0?si=znMPLwFhmw9a7vGv
UDM-Pro https://youtu.be/HE_XbzwgJ4Y?si=9n43tKcJ4lF0ikkV
Switched to g-fiber after having cox for 25+ years and will never go back. $70/mo for three times the speeds I ever got with Cox and have never had any outages. No caps.
I mean they implemented it when streaming became the norm and thus people's data use was much higher. If I wasn't getting a deal with their gigablast and unlimited for $60/m I would have switched to Google Fiber. I plan to but they have some thing where they cant get it to the room I want so I need to reschedule them to come out so I can get them to do it.
Its an archaic system. They use it to suck more money out of people.
My 2gb plan came with unlimited data but it was some promotional thing. There are a couple fiber companies laying fiber in my area, so I’m just waiting until one of them start offering service then jumping ship. Cox is pretty good in my neighborhood but expensive compared to what the fiber companies are offering.
Don't support the cap at all but did used to live in an area with one and never came close.
This is with exclusively streaming content, friends NAS, gaming, and WFH with wife and came close once. Curious as to how much data y'all use and on what?
Use to pay for the $50, for some reason during Covid had a plan đó gigablast no data cap. I’m on that till 26’. Keep checking their deals but seems they push the Mobil plan now with unlimited
Moved to AT&T fiber. $50/month. No cap. No cap, as my kids say.
T-Mobile 5g home Internet is great for us. Who great, we switched to mint. I can tell mint gets the short Eve if the stick sometimes, but it's too cheap to pass up. I can still do video calls for work or whatever, so it's plenty fast enough.
I download pretty much all our TV and only hit the cap once since they bought it in. I do get close every month but don't worry about it
At the same time I can't wait for Google to finish the build out in Tempe. Fuck cox.
Competition? Between ISPs??
I switched to Comcast because of the data cap and honestly, my internet is better and never goes out like it did with Cox.
I hate it, Wyyrd was supposed to come here but geology issues had them stop a few blocks away. Monopoly on anything with stream able speed.
I don’t think I have ever hit any cap on Cox fiber.
Dealt with it by dropping Cox and switching to T-mobile home internet.
And cancelling Cox was so difficult, I ended up just telling them that I was being deployed overseas, that was the only way they would cancel it for me without giving me the run-around over the phone. I’ve had family & friends use that trick with them as well.
I pay $50/mo to not have a cap, and I'm jumping ship the second there is a different fiber provider in the area.
Mine's 1280 GB per month and I've literally never hit it. Maybe I'm just a low-ish volume user? But I do a decent amount of streaming of music and video and I work from home (though my usage there is probably pretty low-key).
Once Google announced for Mesa, suddenly got a deal for 1Gbps/100Mbps service for $60 per month and unlimited data. Before that I watched it like a hawk and had to sometimes postpone downloads. We JUST got Google available (was installed a few months ago) so looking to possibly move to them.
If you have Google Fiber as an option. Call Cox and mention that. They will magically offer you a deal that includes no limit cap. My suggestion is go to Google Fiber. I left Cox in the dust years ago when I got Quantum Fiber. They were so good I kept them as my backup service when I added Google Fiber for my main.
We just paid the extra for no cap. Wasn't worth the hassle lol
Switched to Wyrred fiber.
Was a cox customer for over 20 years. Switched to Quantum Fiber 75 a month, 1G. No data limits. No modem rentals or purchases needed. 1Gig up and down. Love it b
By electing to use T-Mobile Home Internet instead ... it's insane that a cable provider isn't providing unlimited everything but yet for 1/2 of the price of the lowest Cox option I get unlimited data over a mobile network at 300/60 all day, every day -- YMMV based on location.
I actually tried T mobile for about a week in an apartment years ago. I found it unreliable but if it works for you then awesome.
I just could not keep a stable connection.
YMMV indeed. Verizon and T-Mobile don’t offer 5g home internet in my area. Century link is trash, cox is the only option for now. Wyyrd just laid fiber in my neighborhood. 👏👏
Do you have their fiber? I switched over a few months back and don't have a cap, and it's not pricey.
I would switch but can't get Google fiber in my area, actually don't think I can get anything besides cox except something like mobile or Verizon
Got rid of Cox....
Interestingly, my home is a family of 5 with 6 devices regularly online and we've never hit the cap...
Family of 4 here and we hit it once in the last 10 years because I upgraded my PC and had to redownload all my games.
I downgraded my speed and upped my data
you can get a Verizon or tmobile as a spare. or go with google fiber. I would get fiber if given the chance
You can tell Cox go *BLEEP* themselves and go with another ISP, which I did that.
Getting a wisp router and connecting it to cox guest WiFi is the workaround. It's annoying and speeds are capped at 50 Mbps but it's better than giving away $50 a month for unlimited. I just use that unlimited network when I know I'll use loads of data.
Very interesting tip.
Switch to another provider.