This happened today. I’m a shopper via one of the various apps people can use to order whatever they want with delivery included. I have a hard and fast rule of no tip, no trip. BUT there is one exception to this rule when the stars align and the conditions are perfect. If it’s my last shop of the day and the delivery address will be along my route home. One such offer came through and it met the requirements. Less than a handful of items, no tip offered but it would put me near home after the delivery.
The first two of the 5 items was a very expensive boutique brand of shampoo and conditioner. On the shelf was two bottles of shampoo and no corresponding conditioner. I took a photo, sent it via the customer chat and informed them the store was sold out of the conditioner. The customer responded immediately with “you are stupid, i can see it in the photo”. I then take another photo that shows the empty shelf, the item price tag on the shelf and i explain again that they have one but not the other. The customer doubles down and calls me, and i quote, “you are a Efffing idiot”. But the much more colorful word. This became a no win situation for me. I knew that a bad rating was coming if i completed this order and as no tip was offered up front, it was guaranteed that no tip would be added after. So i didn’t respond at all and cancelled the shop. When a driver cancels, it immediately gets sent out to another driver. Knowing this, i did the next best thing. Took the remaining 2 bottles of shampoo and relocated them behind some legos in the toy aisles on my way out the store. The next shopper can now hopefully send them a photo of the empty shelf void of both items.
Plot twist: you were her second dasher, the first hid the conditioner
Wouldn’t it just be awesome if the original list was like 50 items and this has been going on all day with every shopper hiding one item.
Workers on break, having lunch: "weird, I found bottles of a specific shampoo in 3 different places as I was straightening shelves."
Worker 2: "Wow! Me too! Every department!"
Snicker!
Lather, Rinse, Repeat.
🎵 And Tegrin spelled backwards is "Nirget" 🎵
You might not have intended to go there but I just heard Phoebe Buffay singing in my head...
They'll eventually get conditioned
Underrated
You are uh effing coconspirator.
I would be more petty. I’d show up every day after and hide all their newly displayed bottles. 💃🏻🕺🏻
What a tangled web we weave...
Customer is an idiot, unconditionally 🤭
I tell you: there are some TV comedy shows that should recruit writers from Reddit.
That pun read kinda clean ngl, unlike their hair 🤭🤭
Aw man, here's what id do
Customer: I can see it in the photo
Me: please circle the conditioner in the photo and I will happily amend my statement
Customer: circles shampoo
Me: so that bottle actually says SHAMPOO on the front, did you just want that instead of conditioner then?
Customer: no i want conditioner
Me: please circles the conditioner in the photo and I will happily amend my statement
I've done this, and the bad customers will usually leave you on read and not reply, thus just wasting time.
If you finish the order, they'll give you a low rating (which is easy to have dropped) or claim a refund which doesn't effect you.
If you drop the order it effects your shopper stats.
No matter the case, a bad customer is a lose for the shopper.
I love this so much. Good on you!!
You should also report them for their foul language and behavior and get them banned from the app. The ultimate revenge
It blows my mind how "beggers" think they have every right to be the most insufferable choosers in these situations. Like, you aren't even offering a tip! What possible motivation does this person you're calling an idiot have to continue helping you? Just amazing levels of obliviousness.
They aren't beggars. They're paying customers, regardless of a tip.
But the business and employees have a right to decline giving them said service.
I never understand anyone who is rude to service workers, we are all people at the end of the day. I can understand frustration, but being rude doesn’t get you anywhere!
You’d be surprised! I worked as a Customer Service Manager at Harris Teeter (grocery store in the Kroger “family” of stores.) I had a customer bring in some fresh broccoli to get a refund because SHE COOKED IT TOO LONG & it was ruined. I explained that a refund wasn’t warranted because it was cooked too long - I deliberately did NOT say “you cooked it too long.” I said “IT” was cooked too long. She threw the broccoli at me & hit me in the forehead. I trespassed her from the store. It wasn’t a legal trespass order because the police weren’t involved - but she didn’t know that.
Someone brought an Xbox into Best Buy bc it wasn’t working. Opened it up and cockroaches came crawling out!!! 😝😝😝 we’re like ummm pretty sure this is why it’s not working…
Oh I’m not surprised at all, I worked at a bougie grocery store and had petty complaints all the time, was yelled at etc. I just don’t understand it
I feel sorry for her. How small must her life be to waste the gas and her time to complain about what, a dollar’s worth of vegetable?
How much does the delivery person get when no tip is offered?
never used or worked for these delivery things before. doesn't the service provider pay their workers a wage for this and the tip is on top of that?
No. The tip is pretty much the entire wage for gig work.
Not true any more (at least for Doordash.) Doordash got in trouble at one point for using tips to offset base pay requirements. Now their site specifically states all tips go to driver on top of their base pay.
Right, so they have to make sure the driver is compensated at least minimum wage without including tips now. That means they have to pay at least $7.25/hr (minimum wage in a lot of the country). Then beyond that if nobody tips the driver is SOL. That's not a livable / sustainable wage.
$7.25 minimum wage? What is this the 1980's?
Except “tipped minimum wage” (if the person makes more than $30 in tips per month) is still $2.13/hour as long as the tips make up the difference between that and standard minimum wage. If they only make $6 including tips then the company has to kick in the other $1.25. If they make $7.26 including tips, the company doesn’t have to pay. They also now do “allowed time” so if you have to stand in the check out for 45 minutes because it’s extra busy you’re SOL.
Wow! That's not ok!!!
“Words ought to be a little wild, for they are the assaults of thoughts on the unthinking.”
John Maynard Keynes
Doesn’t offend me at all.
It doesn’t have to offend you to mess with them. Thats not an appropriate way to speak to someone, especially someone helping them
Good for you. You’re not the only one they talk to like that and not everyone lives your charmed life.
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The company offers a tiny fraction of the fee they charge to the driver then keeps the rest.
Depending on the app if no one takes the order, they may increase the tiny percentage or they may penalize drivers who don’t pick up low dollar orders to get someone to take it.
Doordash charges an arm and a leg. The base pay may vary by region I don’t know but it’s usually $2 for each delivery (and in some screenshots I’ve seen multiple customer locations bundled into the same $2 base pay). When no drivers will do a no-tip order for $2, Doordash will use some of the huge delivery fee they charged the customer to increase the base pay from $2 to $3 or $4. If still nobody will deliver it the base pay for the order will increase a little more. Sometimes a $12 order was $12 base pay and $0 tip. But because Doordash penalizes drivers who reject too many orders, some poor desperate schmuck usually accepts while the pay is still break-even or lose-money low (gas/maintenance/insurance/wear and tear mean $2 is usually a loss except on very low distances) because it means they won’t lose all access to tipped orders. Delivering an untipped order is effectively volunteering. Drivers are coerced into accepting terrible money losing orders so that they aren’t barred from receiving orders they make any money on.
When I order I tip based on what I would need to be paid to spend the amount of time my driver will spend on my delivery. I think that’s a fair way to choose a tip (rather than percentage). I wouldn’t spend an hour delivering a $5 drink for 20% of the drink’s value. My time at work is worth $20 an hour so I’d tip $20 for my driver’s time. Probably more since my job (no longer) involves such a significant risk of being in an accident.
The way Americans tip just ensures these predatory pay conditions continue. If you all refused then companies would have to start paying a living wage as nobody could afford to work for them.
The correct answer to how to force companies to do anything is twofold and not the one you landed on: on the consumer end a boycott (to starve the companies of revenue, not the drivers) and on the worker end labor organizing. This has always been how you get the goods. I don’t know why people keep coming up with harebrained bullshit like you just said. Oh wait no I do. Withholding tips benefits the person doing it, doing the mental somersaults so that it’s not stiffing your servant but taking a righteous stand assuages the guilty conscience.
Your whole ethos is based on the idea that not tipping is stiffing the employees, but you only have this idea because tipping is a thing in the first place and companies take full advantage of this, making their employees rely on tips to live. Go to any high standard of living country that isn’t the US and ‘not tipping’ is not seen as stiffing anyone because they can get by on their wage alone. If you want to tip for exceptional service then it’s a nice bonus, but you are not literally guilted in to it because not doing so is the difference between your server eating that day or not.
My whole ethos is based on the idea that the customer not paying for the work is stiffing because the pay structure for workers in certain industries outsourced the responsibility for paying the workers to the customer? Duh? “You only take that moral position on something because things were set up such that that’s the only moral position to take until they’re set up differently so that it isn’t”?
I use Walmart delivery for my groceries. I always tip $5.00 over the 15% tip on the app. Health crap keeps me from doing my own shopping & I really appreciate their help. I do wish there was a way to tip the Walmart employee who actually does the in store shopping
In the case of the majority of the various delivery apps, us drivers would be working for less than free if there were no tips.
I imagine that the companies that run the apps keep the fees as their own profit.
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Generally the base pay per order is next to nothing, just a couple bucks, so the tips are what make it worth it. Just like restaurant staff. When I did doordash I'd sometimes get orders for like $1.50-2 because that was the minimum and the person had ordered a single smoothie and didn't leave a tip.
Fun fact: if you order a single beverage on doordash from a place more than five minutes from your house and do not leave a tip, expect it to take an hour or more before some desperately bored driver agrees to pick it up. Congratulations, your smoothie is now soup.
Usually $2. Sometimes there's surge pay to incentivize (lol) drivers to log in, if there are heavy items or a long distance. But the base is almost never worth it and they make their money off of tips.
The base pay is often less than 50 cents a mile. Some of the apps (hello door dash). Are less than 10 cents a mile base pay.
The food itself is like 30% more on the delivery app compared to ordering directly from the restaurant.
Because delivery services typically make their money by charging a certain percentage of the price as their fee. To compensate for this, most stores increase the prices that they give to the delivery service, which then passes those increased prices along to you, the person ordering. So, if it's on sale in the weekly ad for $2.49, the store often either doesn't offer the sale price to the delivery app company, or charges more to make their money.
Thank you for this glorious pettiness!
I'm so sorry you have to deal with this.
I have worked customer facing jobs pretty much all of my jobs, even if some were direct Care they're still basically customer facing.
I don't know if it's because of this or because I had a parental figure like this that I go above and beyond to be as kind as I can. Not to say I won't complain if say I get groceries delivered and multiple items have somehow opened up and spilled all over the other items....
But it's not anyone working on the floors, or now shoppers, problem/ fault that they're out of stock of X, Y or Z.
I try to remind people that we learned everything we need for society back in pre-k and kindergarten. Things like keeping hands to yourself, use your words but remember the Golden rule. I e talk to someone the way that you want them to talk to you.
I now have some rather severe mobility issues, and I need assistance even getting to the store so a lot of times I have to do these delivery services now. And I feel so bad anytime I have to ask for fresh fruit or something that might just be a little bit weird like certain flavors of soda. I try when I can to believe and apologetic note and a thank you.
So thank you for doing a job that some of us can't do but most of us don't like to do. I hope most of the rest of your customers were nice and that you have a wonderful holiday season however you choose to celebrate.
You're a nice person. 🩷
I try to be. It's mostly not a hard habit to develop.
On my bad pain days I add a breath out them in before responding. It gives me time to yell, scream in my head, then respond verbally politely.
After growing up with someone who had a sharp tongue I know that the way and which words are said can really mess up your day.
I want a pleasant day, so I try to make sure I don't mess up some one else's pleasant day. I try to leave a conversation/ interaction as nicely as I can.
You're a nice person. 🩷
I don’t know how these delivery things work for the drivers, but can you report this asshole for swearing at you and calling you an effing idiot?? I mean, you shouldn’t have to put up with that.
I've never understood why people don't understand being nice makes people want to help u. Being a bitch make them hope u get screwed
Sorry you had to deal with a dirty-haired dick.
Sorry, they were cleaned out.
Scratched the itch of that flake.
Lol use Pert plus if you can't treat people nice
That’s awesome😆😆😆😆 I feel bad for the new driver who now has to deal with the Effing idiot, on the phone!😆
If this is real, so satisfying
Excellent!!!
Love this. You are my hero.
Justified 😏
Yesssss I love this!!
🤣
Those apps really need to be changed so people like you don't get to see whether or not you've received a tip until after the delivery.
Tips are for service, they are supposed to be earned, not demanded.
Ever since Covid I get my groceries delivered. If I never have to spend another day shopping in a grocery with too small isles, people who dead stop in front of you, or complain at the cashiers. Ugh Luckily I usually get the same few delivery sweethearts. I wait to tip afterwards. I don’t know why, but it’s always more than 15% for a small order, more for a large order. I truly appreciate them in the end. I could never blame a delivery person for the store being out of stock. There were more than a few times that I would be out of luck on quite a few items. Oh well, my fault for picking the wrong day or time of day.
That would work, except for the people that never kept no matter what
People that don't tip are still allowed to use the app... It's not the responsibility of the consumer to make a JOB worth doing.
I think the drivers deserve to be paid more but I do not think service should be denied because of the lack of a tip.
And they are AH stealing wages from someone working for them. My daughter is in the hospitality business. It’s just plain wrong. If we ever got to the point where companies paid so that we didn’t have to get that would be different, but we’re not there.
It still doesn't pass responsibility to the consumer... It's a shitty situation but the blame is 100% on the corporations, not consumers.
The corporations WANT you to blame consumers and have the expectations of tipping.
Yes, it is the corporation’s fault, but the workers should not be penalized because because the corporation a greedy asshole
Consumers should not be penalized either.
I don't think either of us have a solution... Consumers entered no contract to make up wages.
People are hurting all over and I really don't think tip discrimination is something the world needs. It's a shitty enough place as it is.
I wouldn’t blame you a bit, but I have a question.
One of the ways that I shop doesn’t allow me to give a tip if I use PayPal. I don’t know why. I prefer to use PayPal for the protections, but I use a CC for this shop so the shopper doesn’t get screwed.
I always wonder, though, if shoppers are aware that we would love to give a tip, but if we can only use PayPal, the company/app prohibits it.
This is because of the way PayPal does all transactions. A tip is a second transaction via most of the various shopping apps. PayPal only approves the first transaction when you order. Tips are usually done as an add on via a second transaction. So to stop that, they do not allow you to tip. Make sense?
Thank you. That does makes sense.
But are shoppers notified upfront in any way that it is because of PayPal, so that they know that the tip will usually come later? The first time, when I had no choice, I taped a note with a five dollar bill to the door.
I just hate to see a good person miss out on a delivery and a good person miss out on a tip if all that is going on is a technological challenge.
We do not get notified of what method they use to pay. Plus as a general rule of gig work. If the customer mentions via any method that they will tip you, they never will tip. This is a fact. Don’t tell them you will tip. Just leave a nice tip for them.
That sucks for people who don’t have any alternative, but we all know that the corporate fat cats don’t care about anything like that.
Thanks for the replies.
All they see is no tip....they won't hang around for the excuses of why there is no tip.
I didn’t ask if they would hang around. I asked if they are aware.
And sometimes it is a reason, not an excuse.
You can ask if they have Venmo or Cashapp or Paypal or Zelle if you want to tip, or message that you have cash if they come to the door, or tell them you’ll leave cash taped somewhere. I can’t put a tip on my heavy ass Chewy cat food deliveries but I do still manage to tip when I catch the driver delivering.
I didn’t notice an area for anything like that, but I will certainly look harder. Thank you!
Ok, I understand why you did what you did, but as someone who worked retail, I would hate you so much. Hiding product screws up inventory, takes time for an employee or customer to find it, put it back on the right shelf, deal with customers yelling about how the app said we had 2 in stock but the shelf is empty, etc etc etc.
Next time, maybe just push the shampoo out of frame, put it in upstock if you're tall enough, or shove it behind the product next to it, so you don't make the store employee's job harder.
As someone who worked retail starting at shopping carts & working up to GM, this is no big deal.
Glad it didn't effect you at your store. I was Ops Sup for 7 years at my store, this kind of thing was a giant pain and added so much stress because of company policy and expections. Glad to hear not all retail stores are so obsessive.
My stores were always top score. But nice underhand there. Take care happy holidays
Maybe you're thinking as a supervisor who has to consider how employee time is managed, but if you're an hourly employee, that's exactly what you're being paid to do.
I hear you, but have zero sympathy. Sorry wish i did. This major corporate store won’t be hurting at all. Their stock has almost doubled this year. The employees got .17 cent raise.
No sympathy for the company at all, for sure! But doing this doesn't hurt the corporate store at all. It ONLY hurts those employees. More work for that shitty 17 cent raise. I'm just saying, when you are short staffed, pressured from management to complete certain tasks and meet benchmarks, it's just added stress for the poor employees.
You are making assumptions here. Have a nice day.
No tip, no trip? Do you not already get paid to make the trip to the store anyway?
Nope. Base pay is less than $4. That’s the total to go to the store, shop the items, bag them and drive to the customers home.
What country are you in?
I would guess they are in the United States.
Because Amazon drivers actually get paid sometimes just a few cents or maybe up to a couple of dollars per package.
Nice.
On another note, as I'm not from the US I'll never understand zhis tipping culture. Tips for us are for people who went above and beyond, not just because they did their job. That's what their salary is for. But then again, I live in a privileged european country...
How much do you get paid for delivering?
Do you get paid if you go and look for the items and you don't find anything on the list?
Better yet, refill the bottle with Nair. That should fuck the bitch’s “protein” up good.
Lego. The plural of Lego is Lego.