Curious to hear how others have experienced this.
When teams move from scrappy to scaled, something always cracks first, sometimes it's creative consistency. sometimes reporting, sometimes communication between channels, rarely is it traffic or tools.
In my experience, the real friction shows up in handoffs, creative to media, media to analytics, analytics back to creative, everyone has data but no shared loop to turn it into decisions quickly.
teams often respond by adding more tools or more people but that doesn't always fix the bottleneck. clarity around ownership and iteration seems to matter more than stack size.
for those of you who have scaled programs meaningfully, what broke first for you and what actually fixed it?
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