Hello everyone. I have an issue with E.ON and STAWAG (I live in Aachen) and would like to ask for your advice.

I registered for an electricity contract with E.ON two months ago (12-month term) because that was when I had just moved into this apartment. Last month, they sent me a letter saying that they could not find my data at the municipal electricity provider (STAWAG) in order to carry out the switch.

After that, I found out that the electricity contract for this apartment with STAWAG is still under the name of the previous tenant, so E.ON was unable to find my information at STAWAG to proceed with the switch.

Immediately afterwards, I sent E.ON an email including the apartment handover document from the previous tenant to me, along with photos of the electricity meter showing the reading on the day I moved in.

However, at this point everything feels very complicated, and I would like to resolve the issue of the electricity contract being under the wrong name with STAWAG first. Therefore, I sent an email to E.ON requesting the cancellation of my application.

I received a contract number (Vertragsnummer) from E.ON two months ago, but the status has always been “Ihr Vertrag wird bald in Belieferung sein” (“Your contract will soon be in supply”). I have never received any written confirmation that the contract has actually become effective.

I understand that contract with E.ON can usually be cancelled within 14 days after signing, but in my case the contract has not even yet taken effect, right?

I would like to ask whether anyone has experienced a similar situation, whether sending an email to request cancellation is sufficient, and how long the processing time usually is. Could I be charged a penalty or asked to pay electricity costs later on?

They always reply to emails very slowly, so I am planning to go to their office in Essen in person on Friday, 02/01, to request the cancellation directly.

Thank you all in advance