Middle pole is touching the ground and lifting the wheels up, but I can’t find the Alan key that’ll fit the screws.

Hoping for a solution while I look for tools

  • You can't as far as I know, the middle cylinder failed. You need to get a chair with a possible higher weight limit?

    Damn, thanks man

    Sorry about your luck, this happens at my work often with one of the bigger dudes. Maintenance has tried to fix some expensive chairs that had this issue and whatever they do fails pretty fast and then they buy a new chair.