Just did a shopping order and lost my damn pro shopper rating because the damn buldak soup isn’t for sale in the ShopRite I went to.
I called support and told the lady they don’t sell that here. She said she would “write a note” so I wouldn’t get dinged and to just mark it as “can’t find item location” and to take the picture for both buldak soups that were added by customer.
Before calling I told the customer to refund the item, that they don’t sell them in this shoprite, she said she couldnt figure out how to do it.
This system is such bullshit, I’m losing out on wayyy better money for bullshit that’s out of my control
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You have to refund the item for the customer
I go between pro-shopper and not pro-shopper a couple of times a day sometimes and it's all because Aldi hasn't stocked their produce isle yet. I'll come back an hour later and they're restocking. ShopRite is the worst. They didn't have Milo's sweet tea in the fridge but I could see it in the back. I asked them for 2 gallons and they refused to get it for me. I lost my pro-shopper because of a lazy worker. I sent support and the customer a picture and explained and I still lost it.