To their credit, I believe they normally charge a fair and reasonable $8 delivery instead of playing silly buggers with the menu price. So I was disappointed to see this scam.
How long do we need to put up with these blatantly misleading antics?
To their credit, I believe they normally charge a fair and reasonable $8 delivery instead of playing silly buggers with the menu price. So I was disappointed to see this scam.
How long do we need to put up with these blatantly misleading antics?
I think you'll find all menu items increase when you select delivery. Whether they run this promo or otherwise.
It should be illegal, if they’re already charging a delivery fee, they shouldn’t be allowed to charge extra for items that would otherwise be cheaper for pickup.
It’s just hidden fees in the end.
They're using a third party service for delivery, aren't they? All of them take their cut, whatever they've negotiated with the provider and then the delivery drivers need to be paid too.
Then call that the delivery fee, OR (and this'll blow your mind) take the slight loss in margin in exchange for the significantly increased capture of demand.
Increasing all costs by 20% and then also charging a delivery fee (plus service fee, plus driver fee, plus...) is shitty behaviour.
If it costs you that much more and you want to cover yourself, then fine: reveal the real $26 (or whatever amount) delivery fee and then let people make their decision fairly.
Obfuscating menu pricing changes between delivery mode is deceptive and only exists for psychologically exploitative reasons - either hoping the user doesn't realise they're paying 20% more, or hoping that they decide it's too late now, they've put the effort in on making their selection already.
W-why do you hate America?
I mean you make perfect sense, but which Corp Exec in their right mind would allow their product to give the user a choice to accept a $26 delivery fee or not? Its just horribly bad for business, nobody will accept that. But deceive them with variations in the menu and they will hardly notice nor care. Welcome to the world.
The one that doesn't want to be liable for criminal prosecution if the law is changed to make that kind of crap illegal.
lol, I like to dream too man.
It's not about whether they accept it or not.
The cost of delivery is, say, $26.
So make that clear. Set the delivery charge at $26 dollars.
Don't say:
Illegal? You've never opted to go pick up a pizza bc delivery was more expensive?
My Pizza place doesn't increase their prices for delivery. They only charge for the delivery itself. (which is what it should be).
Every chain does it the other way I am pretty sure. Although on the rare occasion we are making our own I'll pick up, it's close enough.
Am I missing something? It clearly says "free delivery" twice, one with a big red banner, if you spend more than $25.
You don't get to say, "yep, your delivery is free, but your burgers are now $50."
They shouldn't be allowed to say "free delivery" in that case. Because it's not true.
Yes and I think I addressed this in the text field, they’re usually pretty upfront about it.
Based on that logic though, the promotion price is an $8 premium for delivery instead of a $16 premium for delivery. That’s stretching “free delivery” unless you’re particularly fond of buying into the scheme at play.
Because “Slightly Cheaper Delivery” doesn’t fit in the banner.
9$ by my math. Domino's have been doing this for years too.
Yes but dominos don't charge a delivery fee on top of that. Uber eats have been taking the piss with what charge so now fast food places and doing it too.
This is what I thought too, I appreciate that the price is inclusive in the items rather than a delivery fee, service fee, handling fee, etc
Most people use the deals though, and dominos definitely increases the prices for delivery
Domino's charge $8.95 delivery on top of delivery prices in Perth now
You've got that reversed there bud, these mega billion dollar fast food corporations were ripping off consumers when uber's creator was still in the womb.
You really have to have membership with uber to get value out of it, and know what to buy and what never to buy, then you can find equal, similar, or even cheaper prices than supermarkets and stores sometimes.
Just as kfc in Australia is pretty cheap, but only if you buy in the store, and dominos is only worth it's 'half' price on Tuesdays.
The stores still set the prices. Uber just doesn’t give a fuck.
Uber charges the store between 15% to 30% then charges you a member, delivery and admin fee and pays everyone involved jack shit. Go defend some other parasite.
But then dominos has no other delivery or service surcharge.
You have the standard price and the delivery price.
What's more, the delivery price increase becomes a smaller fraction of your purchase total the more you get - so a "1 pizza 1 side" deal might be $15 pickup and $22 delivery, while a "3 pizza 3 side' deal is 30 pickup and 37 delivery. So it's just baking in a flat $7 delivery fee, not scaling up the cost as a percent of your order.
Dominos has "free delivery" plastered on every box. Delivery costs like 40% more.
Dunno how this is legal.
Email the ACCC.
Its deceptive.
The delivery fee is almost always on top of each item being more expensive for delivery.
Simple Solution: Vote with your wallet.
I simply choose to not get delivery with any take-away that uses a 3rd Party Delivery Service. It's convenient? Sure, but it's bloody expensive.
Revenue Structure:
Store Only:
Menu Prices = Store Revenue
In house Delivery = Store Revenue / Loss Leader.
Store with Uber Eats Partnership:
Menu Prices = Store Revenue + Uber Eats Fee as a %.
Service Fee = Fee you pay directly to Uber for using their service
Delivery Fee = Probably what the driver gets less Uber Service Fee ( I assume drivers gets charged a fee too for utilizing Uber)
I looked at their documentation and they say the Delivery Fee states the following although I think it's fishy.
\ Delivery Fees: These are charges that Uber Eats collects on behalf of the restaurant on every delivery that helps to cover operational costs. Delivery Fees can vary for each restaurant based on factors like your location and availability of nearby delivery partners. You will always know how much Delivery Fee is payable before selecting a restaurant.)
Collected on behalf of the restaurant? what the fuck does that mean? Uber you're paying the drivers, not the restaurant?
Source: https://help.uber.com/en-AU/ubereats/restaurants/article/what-fees-may-apply-to-my-order?nodeId=355f8c6a-8df0-4edb-8335-1331653f5c05
Yeah, that's going to be a problem. It's gonna be a problem for them. This is a clear violation of your rights as a consumer. It's an infringement on your constitutional rights.
It's outrageous, egregious, preposterous!
Don’t think there are many Seinfeld fans in the sub judging by your downvote
They’re flouting societys conventions!
I am shocked and chagrined, mortified and stupefied. You know what this order was? It was Free Delivery. Now, you just think about that term. Free. Delivery. Because that's exactly what it was. We know it was a free delivery, nobody's disputing that. So how can a free delivery cost money? No such thing. Have you ever heard of a non-free free delivery? No, because you cannot be a free delivery and cost money. Free deliveries are by definition, free. That is the nature of free deliveries. But no, they want to change nature here. They want to create a whole new animal—the non-free free delivery. Don't you let them do it.
It’s the vibe
Who told you to put the cheese on? I didn't tell you to put the cheese on. You people with the cheese, it never ends.
Fuck third party parasites
Seems pretty misleading & deceptive to me
That’s because you switched from pickup to delivery. Every item increases in price
Delivery is not free then is it?
Well without the 'free delivery' deal you normally pay the increased price + a delivery fee. This way you just pay the increased price with no delivery fee.
KFC must partner with one or more of the delivery apps which is why it's this way. If you look on uber eats every restaurant charges 20-40% more than just going in person regardless of delivery/service fees
Yup. The other frustrating thing is that they have a $150 limit on how much you can purchase.
Now if you're ordering KFC for 6 adults and 7 kids, good luck. They really don't want to deliver for parties. (And yes I know I know. But we were all feeling lazy, we were willing to pay for the convenience, and apparently, they didn't want us to pay for the convenience)
it isn't because of the free delivery, it's because all delivery orders are ~20% more expensive
you probably had the pick up selected before and it automatically changed the menu to deliver pricing when you select the free delivery deal
I don't know why delivery is more expensive though, probably just pass on the cost from their delivery partners
Everyone already knows this. The point of the post is that delivery is not free. If the only thing you change is from pickup to delivery, then delivery isn't free. That's what the post is about.
That’s exactly why it’s more expensive. They don’t just eat up the cost of the aggregator royalty.
They all play the game but few are blatant enough to call it “free delivery”.
It is free delivery. The cost of delivery is being covered by either uber or door dash. It would usually be another $8 on top of the $43 price point.
The royalty is higher for a delivery than it is pickup and the restaurant is still being charged the full royalty hence the difference in price.
When you need to get into semantics, the literal meaning of words, and talking about royalties or anything else accounting related in order to justify a simple concept, then we've entered the realm of 'misleading'.
The product costs x. Delivery costs 0. The product delivered costs x. That's what people would reasonably expect. They shouldn't have to go to the non-delivery part of the website to find one price, then go to the delivery section to find the true price and do the maths themselves to work out the end cost to them for delivery.
As a customer I don't care about their margins, their profit/loss, their costs, anything at all about how the market works. I shouldn't have to. All I care about is the cost to me. A pizza is advertised at $x. Delivery is free, The pizza delivered should be $x.
In fact it's:
The product costs x, except when it's delivered then it costs y. Delivery costs 0. The product costs y delivered (but x when it's not delivered).
This should be made clear at the option to choose delivery over pickup/eat in. Every time the pizza's price is advertised, it should be both the prices. But that comes across as confusing and makes the whole process seem scummy. Because it is scummy. And right on the borderline (at least) of misleading.
Or they could be not sailing as close as possible to the limits of consumer law and just advertise the delivery cost. It's up to them how they work it out. I don't care about their royalties or partner relationships with delivery companies. I don't care about the fact they have to pay insurance either. Just make it clear.
If we keep letting these small erosions of consumer protection to stand, we risk ending up like other countries such as Vietnam. A ticket from Ho Chi Minh to Singapore only $1! Tax $150. And so on.
Without the free delivery deal you would be paying the $40+ for the item + the $8 delivery fee.
The $40 for the item isn't specifically the delivery cost, it's the upcharge because KFC has to use a 3rd party like Uber eats or doordash who take a 20-30% cut of all orders.
Use a 3rd party to what?
A 3rd party to do the delivery. KFC doesn't have their own drivers
So if they have to use a 3rd party to do the delivery, and they're charging extra for that purpose, it could, just maybe, be called a delivery fee?
But it's not a delivery fee? When they aren't running a free delivery promotion you have to pay the upcharge because Uber/doordash want a cut of every sale + a delivery fee. This cuts out the delivery fee. So you're saving $8 compared to what delivery normally costs. The delivery fee is also a set price per delivery but the upcharge is per item.
Have you ever used a food delivery app like doordash/uber eats? They have the same increased prices and a delivery fee. It's just the cost for a business to be listed on those apps
I know why it's there and how it works, the point is that it's not actually free delivery if you're paying more to have it delivered, whether it's explicitly called a "delivery fee" or not
Mate, then they should just advertise the pizza at the price it costs them for ingredients only. Then when you check out, the price goes up for the cooking fee, the cost of their insurance, the rent they have to pay and so on. No one cares about their costs. That's their problem.
They advertise a product at a cost then proceed to change the cost depending on delivery, whilst at the same time advertising free delivery. Simple example of misleading tactics. Just charge a delivery fee straight up.
Customers shouldn't be expected to have to deal with pedantic legal definitions or business accounting.
But it's not misleading tactics? OP was looking at the pickup menu which is different to the delivery menu - like it is at a number of takeaway places. Then they selected the promo for free delivery which was swapped them to the delivery menu with higher prices. Just because OP doesn't understand how it works doesn't mean it isn't correct.
The base cost to KFC is different depending on if the customer does pickup or delivery. They could just average it out and charge everyone a price in the middle but that would be passing on 3rd party app costs to people who pick up their orders.
Delivery normally costs $8 + the cost of the items on the delivery menu. Free delivery removes the $8 delivery fee and keeps the price the same. Pickup/delivery menus are seperate but the app doesn't know which one you want until you select delivery or pickup.
It is free delivery though. You pay the uber eats price regardless. If there was no free delivery, you'd pay the delivery fee on top
Pretty sure gyg does this ad you're effectively just using uber eats without the app at that point and they sure as shit aren't covering the extra fees
When you select delivery (paid or free) not only does the cost of every item increase, but the tab containing special deals disappears.
Actually, every single business has increased cost per item if ordered via a delivery app.
These promos are an obvious scam. Maccas does the same, but so do ALL restaurants using uber delivery.
They have to make up/coverup the lost funds taken by delivery companies
They don't do their own delivery and it's outsourced to uber eats. Uber eats charges them a large perentage of the total cost so the price is higher
If they didn't have free delivery, you'd still pay the uber eats price plus delivery
I just tested It and it's $43.95 + 3.95 delivery fee. Added the promo and it's still $43.95
Nothing is free.
The consumer always pays for it :(
Fine. No problem. I think that most people realise that nugget of wisdom. Maybe they just act decently and advertise a fee rather than obfuscate it through changing the price of the item and falling back on legal definitions of words. They're hiding an extra cost that isn't apparent unless you go through both methods of purchasing (deliver and pick up/eat in). It's misleading. Full stop.
[deleted]
I nominate you to pay it for everyone
It's not the same item. One has two chips and nuggets. The other one chips, no nuggets
You're looking at the wrong photo. The second photo is just a generic delivery photo. It's not the item ordered.