Shame we all have to play this game every 18-24 months…

Managed to get mine down from approx. £55 a month to £20 a month for 24 months too. Did take 2-3 calls to achieve and the regular staff member on the phone gave me a better deal than the retentions team in my case.

That seems extortionate.

As a new customer, they gave us 1gb/s plus free Netflix, for £29 per month. And gave us the first 2 months free. 

I honestly wouldn't go back to Virgin even if they offered me warp speed broadband for £0 a month. Fuck Virgin.

We've being doing this with them for years. And they always cave because retention of a long term customer is better for them than trying to get a new one

I wouldn't give them the money anymore. I pay £15 for an unlimited Sim card banged it in a 5G router and I get faster speeds now than I did with virgin and we were paying nearly £50 a month for the privilege for years with them. I have saved £420 a year doing this.

I just swap between sky and virgin now trying to get an offer is too much of an assle and usually there is a promo that gives you a gift card if you swap

I pay £25 for Vodafone full fibre 1gb (city fibre cables), much better than the deals virgin offered us a few years ago when we left.

Holy fuck. £50+ for 500mbps is comically bad.

If they can afford to give you the service for £36, it shows how much they are ripping off their customers in general.

Is that really the kind of company you want to support with your hard earned money?

I never liked that we had to dance this dance every year or two. We ended up switching away from Virgin when their contracts terms changed to allow them to increase prices mid contract

Honestly, they could probably cut half of their call centre staff if they didn’t play this game every contract renewal…..

On moneysupermarket the 516GB on Black Friday weekend was £17.99 until April and a couple of days when I checked was £22.99 until April.

This offers did not include Netflix,but anyway the Netflix that is offered is the £5.99 one so it’s cheaper to get it separately. 

This is the entire offer 

£22.99 per month Increasing to: £26.99 on Apr 2026 £30.99 on Apr 2027 £27.66  average monthly cost

    And 

1GB  £24.99 per month Increasing to: £28.99 on Apr 2026 £32.99 on Apr 2027 £29.66  average monthly cost

Copy-Paste from the offers on Miney Suoermarket (this is what I always use as they have good offers) 

I am telling you this that if you still have time and you want to change the current offer you can call them and negotiate again. 

This show as 24 month contract

I’ve given 30 days notice to Virgin yesterday, going with Grain for £16.99 a month, 300mb, 18m contract. Virgin offered me £18 for 24m contract 150mb, which I initially agreed to but the details in the contract said going up to £23 in April 2026, then £36 in April 2027! No thanks!

I’m on Starlink for two years £37 😁

It is so unfair that they can offer the same service to different customers on the same street at different prices. Surely this is not fair selling?

Was out of contract paying £72 a month for Gig1. Went to cancel today and live chat offered me a new contract with Gig1 and Netflix with ads for £26 a month. Can't complain about that 😅

We must be lucky, we hasn't got round to making the call, our promo rate was due to end on 25th. Got a call 2 days ago offering us 500 (up from 350) for £36

Youfibre were a great switch for me a couple of months ago. I pay £30 a month for 900mbps now and I also have a £75 code that will get me and any new customer a nice little bit of extra bunce. Happy to share it if you DM me.

We've been with Vodafone for 5 or 6 years now. In that time we've gone from £23 to £27 per month for 80Mb fibre to the cabinet. I haven't bothered to go through the "maybe I'll leave maybe I won't" dance cause it's stayed reasonable.

We had a technical fault (caused by an engineer in the cabinet nearly cutting our line) and they were really good and quick to get it sorted.

I'll happily pay a bit more for full fibre when I can get it, but an HD Netflix or Prime stream needs about 10Mb. Online gaming is less, and all about the latency not the speed. We've got 2 of us, 80Mb is actually far faster than we need even on days we're both at home on Teams calls or streaming different things.

U-switch is offering £25 for the 1gb Fibre (with price increases every April)

Did the same, think it was shooting up to £70+ and I called to cancel. Had a cancellation date and everything, had retention call up the next day offering £60 in signing bonus for the next 3 bills, and then its like £30 something for the next 24. If they don't play ball next time around, wife can just become a new customer.

On 1Gig for £37/month for 2 years inc Netflix. Was on £72/month

£15 pcm, 900 up and down. Toob.

I just had a pretty successful online chat that ended up with me going down from £36 for 250 to £25 with a 4GB phone SIM I'm not going to use forcibly thrown in. My argument was that otherwise I'd just let the contract expire, use phone internet for a week and sign up again as a new customer, wasting them postage for kit.

there is the last mile problem, delivery of the net to your premises just over the road on the last bit.

Could be either old school ADSL, run on 50 years old telephone lines owned by BT

or Virgin over the cable TV network they inherited from cable tv providers (ex NTL), coming from ground level

Or BT over fibre where BT can be bothered (hyperoptic),

Or independents where they can get access to BT telephone poles or ability to dig the roads.

I'm quite happy and lucky with community fibre around me, Fibre to the property from BT telephone poles.

Virgin sometimes got no competition other than crappy ADSL and they up the prices how much they want. I was in position of having bye to them and they offered for 50% discounts after many phone calls, in the end their regional manager was calling me, but I had better option lined up.

On my road some three quaters of connections from the poles are nice and tidy fibers. They went hard on marketing. And I'm not complaining, 1GB as advertised up and downstream , £28 a month.

My vintage unused phone line still BT is about to fall off and make a road hazard one day.

I was paying £40 a month for 500mb. My contract ended last month and they've informed me that I'll now be paying £120

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Jesus, I get gigabit speeds for £34 a month with virgin and that’s having just renewed for 24 months. That’s not a good deal at all.

I didn’t have to haggle either, just had an email to say that my term was coming to an end, would I like to renew?

Ah, at the moment I'm paying nearly £40 a month for 52Mb, because it's the fastest internet in my area so therefore the most expensive. Thanks rural life!

However, back when I used to live in civilisation, some 20 years ago I shared a house with some friends. It was back when Virgin Media was trying to get a foothold, so we had a pretty good deal on whatever TV and internet package we had. Then one of our housemates moved out and the rest of us didn't want cable TV anymore, so we cancelled it.

A few months later Virgin rang us and asked us if we wanted cable TV again, but we said no, we were happy with Freeview and DVDs. But they kept asking:

• Would we take it if they gave us extra channels for free? No.
• Would we take it if they have us a big discount on the TV package? No.
• Would we take it if they just gave it us for free? No.

Then, at last, the ultimate discount.

• Would we take it if they discounted our existing bill? Wait, so they were effectively PAYING us to have the box? Well, ok, yes.

A week later the box arrived. A month later we get a call from Virgin: "We've noticed your cable box doesn't seem to be working, we can't get it to respond." 

"No, that's because we never opened it, it's sat in a cupboard. We told you we didn't want it, but thank you for the discount."

We managed at least two years on that deal, maybe more, but I moved out so I don't know when Virgin finally got the message. Still the best broadband negotiation I've ever experienced.

I pay £28pm for Vodafone 1Gbps fiber.

The amount of people out there paying £50+ astounds me.

I loathe VM for punishing loyalty and expecting you to haggle and I left them the day fibre was installed in my street.

They always cave. I cancelled years ago. Got 2 phone calls from them trying to keep me. Very very warm and friendly. They offered me an insanely good deal. I actually turned it down to switch the Zen because I was so fed up of doing that dance every 18 months.

£50 is still very overpriced. I've moved away from Virgin for 3 years. And I'm currently paying £30 a month for 1000mb. You shall really look for any other available providers.

I didn't even get an offer when we were renewing with Virgin recently. Was on 150mbps for £31pm, was offered it at £34. Saw elsewhere were doing 1gbps for £36ish and they just said they couldn't match, no offers or even chance to go through to retentions for anything. Ended up going to Sky for £36 for 1gbps with tv and netflix

I use 5g and just got a prepaid card for about £3.50 per month till Oct 27 with 1TB per month. Ok had to buy a 5g router because Three decided they wanted theirs back. Over 2 years including router only £7.50 per month.

Maybe if people changed their new contract before they ended then nobody would have any problems.

Noticed my contract was coming to an end, went online and changed it saving 3£ a month. No calls all online.

Shit! So I could’ve got free Netflix for 24 months?

Seems expensive? We just got M500 and a Flex Stream box for £24.99...

As an existing customer, I was on Virgin's 'Volt Gig1' package at £72.49/month (I was out of contact), plus an O2 SIM. Got on a chat with their retentions team and was offered £30/month for the Volt Gig1, but I'd have to keep running the SIM otherwise they'd cap the speed. Committed to cancelling, and logged a complaint about the requirement to have an O2 SIM.

Got a text a couple of days later - 'We have been trying to get in contact with you...'. Phoned the number on the text (confirmed it was Virgin by checking their website beforehand!) and connected to someone who, after I refused their £28/month offer, managed to offer £25/month, with no O2 SIM requirement, for their Volt Gig1 package with Netflix Standard, for 24 months. Price increases each April, but (I think) I don't end up worse off than new customers taking the Black Friday offer of £29.99 with 3 months free.

TL;DR - renewed for £25/month for 1 Gig for 24 months (with price increases each April), with Netflix Standard bundled.

Just switch for Vodafone and get better speeds, cheaper.

You are paying twice as much as other fibre 500 offerings so I'm not surprised they dropped it, it's still £20 more than most companies deals

I was gonna say even £60 for that seems like a lot. I pay £27 a month at sky for 500mbps

I had this recently. They fucked me around so much this year I was hell bent on leaving and going 5g only - telling my wife I'd stick with them for convenience if they beat their black Friday newcomer prices.

Did the cancellation, none of this "make me a better offer" and they eventually came back offering £1 less than I was willing to secretly compromise on.

I just moved to Brsk because a cold call sales person came, and that forced me to confront the fact that it's needed to deal with Virgin.

2,000Mbps (2Gbit), for... £35/month? A black Friday deal down from £50/month iirc.

If there wasn't the BF deal, I would've gone for the £30/month 900Mbps that would've doubled my speed for £20 less per month.

So far, one week on, I've not had a single issue.

Downloaded Baldurs Gate 3 (120Gb) in 15 minutes after installing a new Network card, but turns out my CPU can't handle a steam download at a full 2Gbit, so it CPU bottlenecks @170MBps, rather than the full ~220MBps, just a little 3x my old Internet speed in difference, for less per month.

My point is: Look elsewhere; Virgin are shit.

I wouldn’t touch Virgin Media with a barge pole — even if they offered me free fibre for life.

They were carrying out work in my street to install new lines, which they’d contracted out. We received letters saying no cars could be parked on the road during the works, followed by promises of further letters with dates. Those dates never came.

One day I got home from work to find orange bollards placed next to my car. While it was still parked on the street, they’d gone ahead and disc-cut and dug up the pavement within inches of it. They knocked on the door and asked my wife to move the car. She explained I was at work, and they said that was fine — if I moved it later, they’d come back and finish that section.

They didn’t.

After my wife left for work, they carried on regardless. My car ended up covered in dirt and stones — they even managed to spray debris onto the car parked on my driveway.

I contacted Virgin Media immediately and took photos and videos. Both cars had to be professionally detailed. Virgin Media later sent a contractor representative out; two young lads who looked at the damage and said, “Well, they’re not brand new, are they?”

That was the level of customer service.

After countless calls and emails, they refused to take responsibility. I was forced to pay for damage assessments, repairs, and eventually take them to court. The total cost came to over £11,000.

I dislike Virgin Media so much that when I heard they’d merged with O2, I cancelled my O2 contract on the spot — after 17 years as a customer.

That £36 goes up 2 times in 24 months?

Can I promote my own white label broadband site here? The amount of customers who could find a better deal would keep my kids in clothes for years!

I was on Virgin (I think M350?) for about £39/month or so and got the email last month that my deal was coming to an end and my new price was ~£66 or so.

Around Black Friday I looked up other options and found a Sky deal - so I switched, and now have fibre 500, Sky streaming; and standard Netflix (which I was already paying for separately) for £35/month. Didn’t even bother phoning Virgin to get their price down. They rang me to see if they could convince me to stay, but I said no, I was happy with the package I was going to move to. If they had wanted to keep me that badly they shouldn’t have raised the price so much that it made it worth my time to switch.

I have to play the game with car and home insurance, etc every year. It’s such a pain.

I’m on 300mb for £22 a month, next time you can do a bit better!

I just got 500 fibre for £27 with Vodafone - how are you paying so much?

If it’s just broadband, Giffgaff have just started doing 500Mb/s full fibre over the Virgin network for £32 and it’s a monthly contract.

I got 1gb on Black Friday for £25/m…