I recommend contacting Microsoft Support, they’ll help you get it fixed
What? No, they won't. This is nonsense advice.
Any Pro 7 is certainly out of warranty, and an "out of warranty" repair for older Surfaces is absolutely not worth it. If a local repair shop can't fix it for cheap, then it would be far more economical to sell it for parts and buy a gently used one for <$300.
It could simply be an issue with the boot configuration or boot files. It would be worth trying to boot from a LiveUSB, or, if there is no important data on the device, to reinstall Windows from USB. It's possible (not very likely, not possible) that the hardware is perfectly fine and a reinstall will fix it.
Just contact Microsoft Support, if you don’t know what you are doing, or if Redditors like these people are telling you to do something, then don’t do it
If you can get into the white UEFI menu, it’s probably not totally dead yet. Try this in order:
Force power reset.
Hold Power + Volume Up for ~20–30 seconds, release, wait 30 seconds, then power on.
Try Windows recovery.
Interrupt boot 3 times (power off as soon as Windows logo appears) → Preparing Automatic Repair → Advanced options → Troubleshoot → Startup Repair.
If that fails: Reset this PC → Keep my files
Reinstall Windows from USB (best shot).
Use another PC to download the Microsoft Surface Recovery Image, make a bootable USB, then boot it with Volume Down + Power and reinstall Windows.
If it still bootloops after a clean USB reinstall, it’s usually a failing SSD or battery. Pro 7 repairs aren’t worth the cost at that point selling for parts and replacing it is usually cheaper.
That’s either a:
Battery Issue
Storage Issue
Windows corruption issue
I can access the white menu thing when I hold down the power button and volume but I don’t know where to go from there
So it must be a storage device issue then, I recommend contacting Microsoft Support, they’ll help you get it fixed
What? No, they won't. This is nonsense advice.
Any Pro 7 is certainly out of warranty, and an "out of warranty" repair for older Surfaces is absolutely not worth it. If a local repair shop can't fix it for cheap, then it would be far more economical to sell it for parts and buy a gently used one for <$300.
It could simply be an issue with the boot configuration or boot files. It would be worth trying to boot from a LiveUSB, or, if there is no important data on the device, to reinstall Windows from USB. It's possible (not very likely, not possible) that the hardware is perfectly fine and a reinstall will fix it.
How do I fix it
Had this issue two weeks ago. If you installed windows 11, you're gonna have to rollback to windows 10. Idk why but 11 is having issues.
OP's Surface won't boot to windows. If it won't boot to windows, there's no easy way to roll back.
But he can boot to Bios and select USB boot and flash with new install.
Just contact Microsoft Support, if you don’t know what you are doing, or if Redditors like these people are telling you to do something, then don’t do it
Try holding power + volume up for 20 seconds, release, wait 30 seconds, then power on.
If you can get into the white UEFI menu, it’s probably not totally dead yet. Try this in order:
Force power reset.
Hold Power + Volume Up for ~20–30 seconds, release, wait 30 seconds, then power on.
Try Windows recovery.
Interrupt boot 3 times (power off as soon as Windows logo appears) → Preparing Automatic Repair → Advanced options → Troubleshoot → Startup Repair.
If that fails: Reset this PC → Keep my files
Reinstall Windows from USB (best shot).
Use another PC to download the Microsoft Surface Recovery Image, make a bootable USB, then boot it with Volume Down + Power and reinstall Windows.
If it still bootloops after a clean USB reinstall, it’s usually a failing SSD or battery. Pro 7 repairs aren’t worth the cost at that point selling for parts and replacing it is usually cheaper.
This is my favorite answer here until now!
I think i saw a similar post to this a few days ago
Boot it from bios maybe you'll need a new windows installation
I can see u on the screen