i just wanted to snare my experience to save some otner traveiers my heart ache. Last summer my family and I flew twice with Norse Atlantic Airway and our experience was fine. Actually, better than fine. We aren't fancy people and appreciated a relatively nice, cheap flight to Paris and then from Rome back to the US. I had zero hesitation about booking with them again for our upcoming trip to London. When I went to their website, I saw they were selling gift cards where if you spent $1000, you'd get a voucher for $1,100. Awesome. I purchased that with the intention to buy the flight to London. I get the itinerary all pulled up, go to add the gift card and it says it's the wrong number of digits. HMMM. So I look a little closer at the fine print and it says that to use the voucher, I have to book through their chatbot. No problem. I use the chat bot, it asks for the itinerary date, passenger info, city of departure and arrival, as well as what class we want to fly. I give the chatbot the information. The chatbot then says they are having technical difficulties and a customer service would reach out via email or phone number which I provided. No contact. Today (the next day) the prices have increased by $100, making any potential savings disappear. Not only that, the vouchers ARE STILL NOT WORKING. They are still for sale on their website and their chatbot still says they are having technical difficulties. So, they are still selling these gift certificates knowing that they can't be redeemed. That seems like a complete

scam.

I am left here without the flights I wanted to book and the prices are sure to continue to climb. I've put in two customer support tickets and will be contacted "in a few days.". Their gift certificates are completely unusable. Do not fall for trying to save $100, and certainly don't buy any as a gift, as all you will be giving the recipient is a headache. As it is, I'm screenshoting all of my conversations and preparing to do a charge back to my credit card as soon as payment is processed. Since, you know, the promised gift voucher is not real. This whole experience has me looking for other options to get to London.