Hello from the UK!

(Would Prefer Help/Answers From People In The UK or have ordered from the UK Website As They Would Roughly Have The Same Shipping But All Help Is Welcome)

I ordered the Hbada E3 Air as a christmas gift around 3 and a half to 4 weeks ago now, And still don’t have a chair with me 2 days before christmas… The customer service has been appalling by not addressing the issues i had raised and giving no real help on what is happening with my order and why i haven’t received it when i ordered so long ago! Genuinely so disappointed and frustrated that my package won’t come before christmas day as it was ordered nearly a month ago and their website says something about 2 working days after dispatch. Now that’s either a lie or i’ve just had terrible luck, However seeing multiple reviews having the same issues is riddling me with anxiety. At this point will i even receive my package ??

Hi, this is the Hbada team, we’re truly sorry for the frustration this has caused, especially as this was meant to be a Christmas gift.

We’ve already checked our records on the UK website, and at the moment we don’t see any E3 Air orders that are still marked as unshipped. That’s why we’d like to look into your specific order in more detail, as it’s clear something doesn’t quite add up here. To help us properly investigate and resolve this for you, could you please send us a private message with your order number or the email used to place the order? Once we have that information, we’ll take this forward and make sure it’s addressed.

We sincerely apologise for the experience so far, and we appreciate you bringing this to our attention. We’ll work to get this sorted for you as quickly as possible.

1 points OptionAggressive554

Hi, this is the Hbada team, we’re truly sorry for the frustration this has caused, especially as this was meant to be a Christmas gift.

We’ve already checked our records on the UK website, and at the moment we don’t see any E3 Air orders that are still marked as unshipped. That’s why we’d like to look into your specific order in more detail, as it’s clear something doesn’t quite add up here. To help us properly investigate and resolve this for you, could you please send us a private message with your order number or the email used to place the order? Once we have that information, we’ll take this forward and make sure it’s addressed.

We sincerely apologise for the experience so far, and we appreciate you bringing this to our attention. We’ll work to get this sorted for you as quickly as possible.