So this happened years ago when I was in charge of a restaurant. Not part of a chain or anything, this was owned by a couple who had 2 restaurants (both different) and a bar in the lobby of a movie theater.
We had quite the bussy busy day so one of the site managers (by lack of better word, the one supervising all 3 locations) came to help.
That day I ran the kitchen, ordering the boss' son around and there were, i think, 5 people running service.
This manager was appalled by what she perceived as chaos (but in reality was a well-funcioning team) and decided to put down manager law. Started ordering me around, do this, go there, make sure that gets done now. At first I just ignored her until she made that impossible by standing right in front of me barking her next order.
Game on! Every time she ordered me to do something, whatever I was doing got dropped and I jumped right to it.
Grilling some burgers but order me to clean something up? Sure, right away... charred burgers but clean workbench.
Plating up but order me to run a few loads of dishes (dishwasher was a no-show)? sure... cold food but some more clean dishes.
It took almost a full hour for things to fall completely apart, and I mean completely! No food coming out of the kitchen, service grinding to a halt (yes, she also completely f-ed that up) and said manager sitting in a corner crying.
Took me about half an hour to get things back on track once I got the owner to remove the manager from the restaurant.
I shouldn't laugh at the type of mistake I too often make, but "bussy day"is amazing
Now clean that workstation please.
yeah, those busy days were the best!
You might want to look up "bussy"as typed 😂
typo's be typo's...
I've done far worse. My phone literally once corrected conundrum to cunnilingus... 💀
My favorite autocorrect mistake that I read about was when a man texted his sister and said,"Mom got stung by a bee and wasn't feeling well. We rushed her to the hospital where the doctor injected her with an epic penis and she's doing much better"
Text to a friend included the word ‘mustache’ auto corrected to ‘moist ache’.
Hey, can you wax my moist ache?
Either way, rides gonna be the same, potentially.
Message to boss " "I think we have a cunnilingus today".
She replied : "maybe tomorrow"
As a gay man, not my finest day 😂
As a day man, not my finest gay 😂
Well get your gays up to par, this is a basic task you should be accomplishing. 🤣
Fighter of the Night Man? Champion of the Sun, is that you?
Well no wonder she didn't take you up on the offer right away then
Mine autocorrected hysterical to hysterectomy, a word I had never typed out in my life.
👅
It’s not the error that’s funny. It’s the word bussy.
https://www.urbandictionary.com/define.php?term=bussy
I know
honorable mention
Pretty sure they were meaning "busy bussing all these tables" and not boypussy but it's still hilarious either way 😂🤣😂
After I bus these tables!
If it works, trying to fix it will make it not work
If it ain't broke, fix it 'til it is.
If it ain't broke, you're not trying!
well we made it work the best we could... some managers just need to find out the hard way
I spent six months working as a shift, then assistant manager for a fast food chain to become their personnel and training director for the franchise.
Some of the long-time staff complained because I'd been recruited in, but I had experience they were unaware of, so the restaurant GM let them speak their piece.
Upshot was that I moved into my role quicker and my replacement in that location was someone who'd worked for the company for many years and was a known taskmaster, while I was more of the mind 'it's not SOP, but if you can get it done the right way in the same amount of time or less, have at it.'
Oh it was so much fun when I was in my new role and visited that store when the taskmaster was working with those employees. The GM was a great guy, we'd be out in the dining room for our weekly touch base on the status of his hiring and training needs and he'd told me that they had complained about her being too strict. He congratulated them on pushing me into the role I was hired for, this was their reward.
A good manager would have come in, determined who was leading, and asked “what can I do?”
If that person said lead, then they would step in, but if they said “bus tables” then that’s what they would do too.
In a crisis the manager is supposed to be the one that plugs the holes.
My uncle ran a testing lab and my dad was the financial director. It was not unusual for one of them to be pushing a broom around the yard or clearing stuff up, because the lab staff had better things to do with their time!
sadly there aren't many managers who understand this
i have no problem doing the menial tasks if it helps my team to get the job done quicker, this includes , tidying/sweeping up, taking the rubbish to the skip and unloading the deliveries. Team is what it says, and i know my team appreciate the help, especially after a long day and i tell them to get off home while i stop back for 10 minutes to sweep up.
We have a janitorial team coming in 1x/week for heavy cleaning, but no matter what day it is, I'll still pick up trash in the parking lot and in the facility, and wipe bathroom counters and faucets down.
I'm a teacher at my local Y.
A great manager also runs interference between their staff and whoever interferes with them doing their job, whether that be customers, supervisors/executives above them, or other team / team leaders.
"In a crisis the manager is supposed to be the one that plugs the holes."
I am SO stealing this.
In a company, so does the admin for upper management.
What a great way of stating it! My favorite restaurant job had just such a manager. He was great. Bob I hope you're enjoying your retirement!
Figuring efficiencies is best done when not busy
Figuring them might be better when there is pressure that can derail things that are not efficient enough but would not be noticeable during quieter time. Trying to fix them during the busy time while not understanding why they are like that is risky though
Absolutely this.
An hour of thought, just by yourself to figure out shit, is worth a day of zipping back and forth, figuring out what to do and being chaotic.
German has the word verschlimmbessern for this
yup, exactly what she did indeed
I always love when a foh manager who mostly focuses on the front comes back to help. They always find things wrong and tries to help or manage. We love to sit back and watch the show. Some how they never figure out they are the problem. This doesn't apply to all foh, don't get me wrong.
Keep me in the back i know my place! I'll share my opinion and help run a plate or two if I have time.
FOH manager slip-n-slide: I take over for a food runner, food runner moves to expo, expo slides over to help out on the line and everyone slides down a slot. Second best person in each position if you did your staffing right
This is the way. Once I saw the F+B director of an entire hotel washing glasses behind the bar so we could have an extra server (bar back > host, host > server) when we got unexpected slammed on a tuesday
This is why you ALWAYS have a backup person who knows your job as well as theirs. (And maybe a couple other tasks too!)
A good manager would have stepped in and done things like run the dishes, help with food prep or cleaning. Run orders etc. to help with the chaos. Not try and direct chaos.
What I would have liked was for the manager to ask how she could have helped...
Our tech call center was 'one call, one solution.' Which meant if someone called in with issues, we had to remain on that call until all of the customer's issues were taken care of to their satisfaction. If they hung up, and called back in with another issue related to the first one, the call got routed to the original tech.
Then management complained about long call times.
Some of the managers saw how stupid this was, and if someone was stuck on a call too long, they would have another tech take over. Sometimes you look so long at a problem, that you miss details that would otherwise stand out.
I've been doing my job for a long time now, sometimes I get stuck, ring one of the other techs and he'll suggest something so blindingly obvious that I should have checked.
Fresh eyes always helps, and a willingness to ask for assistance
Even your OWN fresh eyes the next day!
You need a duck. Explain the problem to the duck and if by the end of the talk you don't have an answer you can THEN go bother a non-duck.
Same with working too long straight through without taking a break...
I've had so many aha moments within 5 minutes after walking away.
One of my English teachers taught us that when we finished writing an essay, start at the last word and read backwards. You'll usually catch a few grammatical errors and a couple of misspelled words.
This also works on anything you write in a Word document, even with grammar check. If the word is spelled correctly and works with the context of the sentence, it might not get flagged.
Very interesting! I have never even thought of that but I can see that it would probably make sense. It's almost like a fresh set of eyes when you do it that way...
Welp. That sounds like manglement alright
I'm just happy she decided to go sit in a corner and cry and not start to scream at me...
Should've printed out an explanation of Chesterton's Fence for her
I'm in favor of a casual work environment, but this is taking it a little far.
"If it ain't broke don't fix it."
Well played!
Manglement to the rescue
💕💕💕👌👌👌 chef's kiss!
Sounds like they were not paying you to be the manager yet you were doing their job, hope you someday get paid what you are worth if you are going to be doing the job or get promoted to that.
yeah, this employer just about skirted what was legal with the way he structured the different positions in his company.