Running a mix of condos and houses for short and long‑term tenants, I thought upgrading to smart locks would simplify operations. But I didn’t anticipate the big downside: our current locks won’t let multiple users view or edit codes, only the phone that last synced with the lock does. For 30+ units, that's a nightmare.
I’d love to hear from landlords or property managers with larger portfolios: what smart‑lock brands or platforms have worked reliably when you need multiple administrators? What features should we prioritize (cloud‑based code management, multiple‑user access, audit logs, easy lockout, remote code updates)?
Be aware that many tenants won't understand them, won't want to use them, and will feel unsafe with them. You'll get bad reviews from them definitely.
Just use a lockbox and traditional key like everyone else. People feel safe with that.
Look at Yale Assure and get it integrated with your property management software.
Use the versions that have a hard (metal) key override so that you don't get locked out if there are problems with the electronics (software/battery/whatever).
Yeah, once you cross a couple dozen units, smart locks either make your life easy or absolutely wreck your workflow. Look for ones with true cloud dashboards so multiple admins can add or revoke codes without syncing phones like it’s 2015.
which ones are those?
Prioritize locks with multi-user access, cloud syncing, and automatic code expiration for short-term tenants. Being able to assign temporary codes for contractors or cleaners without touching the lock itself is a game-changer. Some platforms even integrate with property management software, which helps centralize operations.
I have Schlage Camelot digital locks. The code enables you to turn the handle to unlock or lock it. Instead of opening the lock for you. This makes the battery last two years. You can change the code.
The features that matter most for larger portfolios: multiple-user access, remote code updates, audit history, and easy lockout. I’d avoid locks that tie to a single phone app, too risky. Some companies also let you integrate with property management software for automated access codes for tenants, which is a game-changer.