My experience with buying lighting at Zen-based naming lighting company (very expensive lighting website):

I was overcharged as special unique product, but received cheap, used plastic stuff from China ($700 each table lamps) that didnt even work. Instead of allowing a return, they sent another one with extra parts. That too was a different lamp and required an electrician. Again, instead of taking my return claim, they sent another huge box without my approval. They said they reimburse for returns. BUT I HAD TO PAY MY OWN SHIPPING TO RETURN ALL OF THE BROKEN CRAP THEY SENT WiTHOUT MY APPROVAL ($360). They have refused to reimburse me. I am just now taking the time to take them down. I will not stop. Companies like this need to pay for their damaging practices. I do have an attorney as well as in process of formal business grievance.