Was at my local chain of red farm supply store for tractors (you know the one) picking up some chicken feed. Boomer couple in front of me has a whole flat cart full of totes. Cashier rings them up, and gives them the total. Boomer woman starts half yell talking about how this can’t be the right amount, it’s impossible and the cashier is wrong, and needs to fix the price because these totes are absolutely on sale for $4.99. Husband joins in saying that the price on the totes is wrong and agrees with his wife but in a slightly more polite tone. This goes back and forth for a couple minutes, with them getting more annoyed.
At this point they’re just simply demanding a lower price because that’s what they saw on the sign in front of the totes. The cashier offers to walk back and show them that the price they saw, was quite obviously, for the items on the pallet next to the totes. And the price for the totes, is, wait for it… in front of the totes. Not the next pallet over.
Boomer woman exclaims loudly that that’s false advertising and she doesn’t even want them anyway! And they both just walk out leaving a flat cart full of totes and a few other things in front of the register.
Not anywhere near as crazy as some of the stories on here. But it’s one I finally saw for myself.
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When I was a checker, this was common. Certain types of customers decide the price sign over there, in front of another product, is valid for the more expensive product they want. When walked over to the products and shown their error, they always, ALWAYS say, “That’s false advertising!”.
I have definitely been in the wrong before with situations like this, but I don’t go crazy; I either decide to pay the correct price or not. There have been times where there’s at least shared blame when the label is lined up with the items, the description seems to match, but it turns out the quantity or size is different, and that’s not spelled out. I definitely get more annoyed with these, but I still don’t go crazy.
That’s because you’re a decent human being. Mistakes on our part certainly happened, but we were quick to acknowledge that it was our mistake, and if it wasn’t alcohol, give them the price they reasonably thought it was. The ones that scream “False Advertising!” know what they’re doing.
Yeah I had one once where I questioned the price on a keyboard as it was like $100 more than the sign said. We went and checked and there just wasn't a correct sign for that product. The sign was only for the lower tier one and that was out of stock so they gave it to me at the better price and then changed out the incorrect sign. I wouldn't have been upset about the whole thing if they didn't lower it down, but I imagine been polite and understanding (and genuinely confused lol) probably helped a lot more than screaming at and belittling the staff.
If they got their way, they would have been bragging for months about “pulling one” on the store.
Working at a grocery store in my teens, I've seen this plenty of times. They see a price next to the item they want, claim that it's the price and complain until customer service gives them what they want. They know what they're doing and they continue to do it because it works for them.
"False Advertising" is Boomer for "I refuse to read details."
It's frustrating, but I'm glad they didn't get their way!
When I worked at a department store, my managers were the biggest pushovers in the world and customers took advantage of us left and right.
One customer moved a sign, brought something to my register, complained that the price that popped up was wrong, and told me to call a manager.
I found the manager on duty, told him what I suspected, he agreed that this customer (who was notorious for pulling scams like this) probably moved the sign, then he went on to apologize to the customer and had me change the price in the register.
It wasn't my money, but it still pissed me off to see some of our rudest, pushiest customers get away with scamming the company over and over again.
They will do anything except learn how to READ a upc code. Shelf and items have the same last 4 numbers? That's the price. It's that simple.
Entitlement and outrage? On brand for anyone over 70, apparently.
Downvoted b/c you are stereotyping *all* boomers - there are decent ones too!
Blah blah blah. This is similar to the "not all men". Its still the majority. Deal wiith it.
Get out of this sub if you don’t like it
They really think, “ The customer is always right.” Without knowing the rest obviously.
What the hell is a tote?
A large plastic container, typically used for storage.
Edit to add; there’s also tote bags, which are large canvas bags about the size of a torso, but without “bag” after it, “tote” typically refers to the storage container.
Correct, tote/ plastic bin with lid. Also the first one that pops up on your link, black tote with yellow lid was the exact ones the boomers where trying to buy for $4.99
I'm convinced plenty of people are functionally illiterate enough that all they can read on signs/tags is the price.
Assuming that they can read the price is giving them an awful lot of credit. :)
Nah, work in a grocery store. They'll see the $1.99 tag below the $1.99 item and assume its for the vastly different $8.99 item below. They'll throw a fucking fit at the register when it's not the $1.99 they read.
My boomer mom also loves to cry about “false advertising” when there’s signage for a good price near items that clearly isn’t for the item she wants.
The general rule of law is: When the customer brings an item to the checkout & requests to buy it at a certain price, he/she is making an offer which the store is free to refuse or accept.
They’ll be back next week