With 1 day until we check in, the host is springing a ~$400 pet fee on us when there was no mention of this anywhere. The place is "pets allowed" and there is no fee mentioned. My pet was included in my booking. What are my options here? I don't want to cancel because we literally are about to go.
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$400 is a LOT. It’s possible they only just saw the booking for the pet but a day before is really naughty & it does need to be included in thier fees - upon booking.
I’d let the host know that it’s against policy & cut/paste the specific verbiage. That way it’s on record.
If there is any pushback, I’d contact Airbnb directly & it should be a pretty easy thing to sort out.
For your own sake, take a video of the condition of the home when you arrive, as well as when you leave - just in case the host makes a claim for damages.
I think if they’re willing to request $400 a day prior to arrival that it’s worth covering yourself in case there is a post check out claim ☺️
You should be doing the video regardless. I do this for luggage I give to airlines and for back seat of cabs, Ubers etc. I just had an airline tell me I gave them my brand new tumi bag with a broken handle ! Until I whipped out the pics of the day I dropped it off…
Always back yourself up on anything you borrow no matter what it is or who you borrowed from. Even a shirt you borrow from a friend! Because fights start over stains you did not do!
this is good advice, thank you
No, that’s a bait and switch technique. They aren’t allowed to add extra charges later.
OK thanks for confirming. I also checked airbnb's terms of service and it seems to indicate this isn't allowed
It should have been disclosed in the listing and/or immediately upon booking. Contact Airbnb to let them know that you will not be paying it.
And $400 means they don’t want your pet there. It’s like a contractor charging an outrageous amount when they don’t want the job.
File a complaint with Airbnb. They can charge a pet fee, but if they didn't mention a fee and it wasn't included at the time of booking, then they can't charge it. And waiting until the day before is a bait and switch tactic to get you to pay the extra fee under duress. So it's not just a violation of Airbnb terms and conditions, it's a violation of consumer protection laws. So you should repost the host to the authorities. It's usually the attorney general's office that you contract about this kind of stuff. Either the state or the county.
Did they contact you through Airbnb? Remember to never ever communicate any other way.
This!!!
Oh helllll nah. Do not cancel
A lot of people try to *not* pay the pet fee, even when admitting to bringing the pet. It's in the checkout process, it's a box you click to confirm. It's not added to the home automatically, because even though it's a pet friendly home, not everyone brings a pet. You have to select the fee.
Did you read where he said the pet was added to the booking?
Post the link?
The fee is already added if you did indeed add your pet. It’s in the night rate you just don’t see it.
u/caughtinthought - How did you become aware of this new extra charge?
Don’t pay, don’t cancel. Do document, report and definitely do review. Other pet owners need to know and be alerted of this host’s methods.
This is why people are quitting the platform. Come stay at my place. We charge a $10 pet fee because people keep letting their dog sleep in the bed.
Fk the host. The pet fee would have been auto built into your booking.
This reminds me of a host i had recently. He didn't tell us until hours before our check in that he had been having issues with his dryer. It wasn't that it stopped working that day, it was that he had been having issues with it months prior (according to another guest review) and messaged us a "long story short, the dryer has been giving me issues" message. He said "im assuming you'll want to use one. if so, i can have one delivered to you." during our stay. This was very, very last minute. We accomodated but then we noticed other missing amenities. We received a refund for 1 night, mostly because of the missing amenities, but also because we had to change our plans for the dryer delivery which wasn't fair to us. He was not happy and left us a snarky review.
Call support.
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